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Government Observed

This Month

ASIO chief Mike Burgess and Home Affairs secretary (stood aside) Mike Pezzullo.

Why cabinet needs the two Mikes – Pezzullo and Burgess

The ASIO chief and his portfolio secretary come from Canberra’s warrior class. Despite any personal failings, their frank and fearless advice is valuable.

  • Tom Burton

September

Cyber Minister and mother of three, Clare O’Neil, wants the vendors of software and internet devices such as baby monitors to be accountable for the safety of the products.

Technology’s dangerous-by-design era to come to an end

Cyber minister Clare O’Neil is pushing for Australia to join the rest of the world and shift responsibility for digital safety away from consumers and onto software vendors and smart device makers.

  • Tom Burton
Qantas secures between 70 per cent and 90 per cent of the domestic market’s profits, according to the ACCC.

Australians are being taken for a ride by the flying kangaroo

Australia has one of the least competitive aviation markets in the world. Passengers are paying a high price for the flying kangaroo.

  • Tom Burton

August

Former Service NSW chief executive Damon Rees said little focus had been put on the creation of a high-quality business data spine, despite this being the largest area of economic benefit.

Anatomy of an $2.3b government tech failure

The business “super registry” would have been the biggest gov-tech project ever. After four years of spiralling costs, it has been unceremoniously dumped.

  • Tom Burton
A university degree will be almost mandatory to obtain future work, fundamentally challenging a system that was last reformed nearly 40 years ago.

How to double the university sector

A university degree will be almost mandatory to obtain future work, fundamentally challenging a system that was last reformed nearly 40 years ago.

  • Tom Burton
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Government websites are unintelligible. It’s not just you

Poor writing and turgid government speak leaves citizens unable to engage with government.

  • Tom Burton

Why the federal government is such a lousy customer

The latest review of the $80 billion procurement system again reveals significant problems, but little understanding of the root causes.

  • Tom Burton
The latest Productivity Commission report shows all governments struggling to make the fundamental changes needed to give indigenous communities their voice.

What a TV link to a remote community taught me about good government

The latest Productivity Commission report shows all governments struggling to make the fundamental changes needed to give Indigenous communities their voice.

  • Tom Burton

July

Finance Minister Katy Gallagher wants the first phase of the new identity system up and running in a year.

Identity reforms open new era of personalised government

The ambitious aim to have a working digital identity system up and running by the middle of next year paves the way for a raft of personalised government services.

  • Tom Burton
The future of the myGov service portal will be critical to how government services minister Bill Shorten drives personalisation and the linking of services across all governments.

New thinking, new leaders reboot digital government

How bureaucrats are retooling services for the public will dominate The Australian Financial Review Government Services Summit next week.

  • Tom Burton
Robodebt agencies

How a spreadsheet error spawned the $4.7b robo-debt monster

An analysis created by junior officials looked at just 418 welfare cases and contained a fundamental error. Their bosses seized on it anyway.

  • Tom Burton
Robo-debt royal commissioner Catherine Holmes.

Canberra readies for its robo-debt day of reckoning

Friday’s royal commission report is expected to be an unvarnished take-down of big government at its worst.

  • Tom Burton

June

There are 24 metres of processes and obligations importers and exporters have to endure to get goods across Australia’s trade border.

Want to import or export? Here are 24 metres of regulations to fulfil

Australia has an invisible trade barrier – bureaucratic red tape. Now an ambitious program is being rolled out to finally remedy the mish-mash of rules, regulations and compliance costs that firms endure.

  • Tom Burton
CSIRO chief Larry Marshall told the AFR Entrepreneurs Summit it was CSIRO tech that “invented” Wi-Fi.

Australia’s dud report card on innovation and entrepreneurship

The collapse in venture capital is likely to stall already tepid R&D spending and innovation, raising profound questions about Australian entrepreneurialism.

  • Tom Burton
Public service chief and secretary of the Prime Minister’s department Professor Glyn Davis has established a powerful task force to reform integrity controls and culture.

Why the public service is missing – or ignoring – rorts and wrongdoing

A high-level taskforce is overhauling the many checks and controls that so obviously failed to stop wrongdoings surrounding the robo-debt scheme, a billion dollars of grants, and PwC’s confidentiality breaches.

  • Updated
  • Tom Burton
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In the run-up to the 2019 federal election health minister Greg Hunt won prime ministerial agreement for a $2 billion federal hospital and health fund.

Morrison government caught – yet again – handing out dodgy grants

Three strikes against a billion dollars of election largesse? The auditor-general has again called out the practice of cooking up grant projects in the ministerial wing of Parliament House.

  • Tom Burton
 Generative AI could produce deadly chemical weapons in no time.

It took six hours for AI researchers to design 40,000 toxic agents

The nerds are in control, rethinking artificial intelligence’s existential risk. Now the government is seeking to regulate it.

  • Tom Burton

May

Illumina is one of several listed biotechs which have boomed throughout the pandemic, using its expertise to help map the virus and research projects associated with fighting it.

Why Australia needs a single digital regulator

Just as a new approach was needed to modify the excesses of 19th-century US railway titans, governments need to rethink how they ensure the internet benefits all.

  • Tom Burton
PwC has been warned it faces an “Enron” moment, similar to when US energy giant collapsed, taking down with it accounting giant Arthur Anderson.

PwC faces its Enron moment

The accounting and consulting giant faces a mountain of regulatory pain – and possibly having to decide if it is worth fighting prosecution over alleged confidentiality breaches.

  • Tom Burton
Reluctance to move away from doctor-knows-all care models means GP practices are struggling to deal with the wave of chronic disease.

Why god-doctors and not bulk billing are Medicare’s biggest problem

Correctly diagnosing what is driving the crisis in front-line health will provide a clearer understanding of how to fix the national insurance scheme.

  • Tom Burton